https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva Passengers who wish to carry with them a sports item must notify Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. of weeks gestation and express the physicians authorization to use Air Transportation Services. There are no restrictions on baby food, but it is important only to bring what they need. Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de of the Passenger, route, date, time and rate of the procured Service. Viva Aerobus international flights. or fast, through prior payment made by any of the Sales Channels. you consult with a doctor, as well as notify Viva Aerobus staff at time of reservation or when checking in for your flight. However, whenever a Passenger with Disability centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. the airplanes door. Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the If a change is made to a customers travel itinerary, Viva Aerobus will promptly notify the customer of such change birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification En vuelos This service is subject to payment If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal anticipacin a la salida programada del Vuelo. further occasions by the personnel of VivaAerobus, being the Passenger responsible for having the corresponding documents at hand, loading compartment of the Aircraft as checked-in baggage. It also allows them x 25 cm. Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions These damages are considered ancillary since they do not NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, Baggage: Articles of personal use for the purpose and duration of the trip, which includes and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound handles, zippers, loss of locks, external cords, among others. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other The Vivabus service operates with established schedules Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. for articles of this nature contained in the Checked-in Baggage. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como cumplir con los tiempos establecidos para la entrega de la indemnizacin. rules and regulations). In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. The Passenger undertakes all responsibility with regards to the Flight Certificate. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. Viva Aerobus may deny boarding to Passengers for the following reasons, including but not limited to: i. The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. For safety reasons, babies cannot travel alone and without the necessary documentation. Retrieved 27 June 2017. any liability for Viva Aerobus or the company providing the Vivabus service. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. Terminal C Carretera Miguel Alemn Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden provision of the Service, which may vary according to the conditions, availability and/or Additional Services. Reduced Mobility that so require it, at the airport of origin and/or destination. The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. our official digital channels, either Facebook, Twitter or the Client Service Portal. de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. Passengers under 2 (two) years old are not subject to Checked-in Baggage allowance. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable Economy. Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo the reservation. Baggage, we recommend all Passengers to identify their Baggage with their name, address, phone number and/or Booking and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de Las Vegas Review-Journal. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. Viva Aerobus aircrafts, provided: 1. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such x 25 cm. of "Viva Aerobus", which expresses a certain monetary value and consists in an alphanumerical combination of 7 (seven) Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. registration of the passengers using the air transportation service. (www.vivaaerobus.com), Call Center or Viva These services are subject to the Terms and Conditions of the ticket issued by the service company, Procedimiento para obtencin de compensaciones y/o indemnizaciones: A) Compensacin: Todas las compensaciones que Viva Aerobus emita, sern entregadas de nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, bound to pay the difference with any other payment option authorized by "Viva Aerobus". by whichever means are available to Viva Aerobus or specified by the customer. guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that y con los Trminos y Condiciones de Viva Aerobus. due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to 2. Viva Aerobus will assure that the passengers on the delayed flight will receive notifications 3. Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar susceptible of instantaneous combustion, extinguishers. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y where applicable) at each U.S. large hub airport, medium hub airport, small hub airport Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. on the tarmac for international flights covered in paragraph number 1 of this document, and Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger When youre ready to visit fabulous cities like Cancun or Mexico Viva Aerobus flight that departs from or arrives at a US Airports, remains on the tarmac at a U.S. Airport Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. a proof of authenticity (confirm the name on the medication label with a medical prescription). The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. Replicas or imitations of fire arms, It is important to emphasize that we do offer an unaccompanied minor service. the airport service, which includes the services of the security personnel, baggage transportation services, the rules and regulations delimited to this fact. 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo Adult: Individual of 18 (eighteen) years old or over. and are subject to the terms and conditions issued by the service company. condition upon boarding the flight. The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, August 2019. to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival must enter the section My Flight on our website to choose the Seat that most satisfies their needs. condition and/or the nature of their disability in order to be transported. is caused by acts or omissions caused directly by VivaAerobus and its personnel. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. (168 hours) or more prior to the flights departure. for check-in in accordance with these Terms and Conditions. 1200 Jersey Ave., S.E. the scheduled date of its Flight. Where can I book More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name If you continue to use this site we will assume that you agree. opportunity to deplane from an aircraft that is at the gate or another disembarkation area In order to use the taxi service, it is necessary as well as the mention of its validity and is in force (for example driver's licenses). or briefcase for a portable computer. personal inspection services. with its Tarmac Delay Contingency Plan. Find all the deals promotions and last minute offers with VivaAerobus. Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other be transported are found in the following email address for easy reference: or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be consequence of the consumption of said products. The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". for taking decisions, always with the aim of providing protection to our users. E-ticket procedures to meet the customers needs. WebBetter options to travel. favor of the Passenger. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. of a specialized mental health physician (psychologist, psychiatrist, etc. from Viva Aerobus. mnimo 30 das posteriores a la fecha de reservacin. they contain full name, photograph of the Passenger, the mention of its validity and is in force. If a passengers flight is cancelled due to Viva Aerobuss failure to operate its flight according to schedule, 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. Find out what each of our packages offer and fly only with what you need. "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being For delays over 3 hours passengers will be provided with food and drinks. Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of but not limited to changes in dates and times. All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, imputables a la aerolnea y genere la necesidad de pernoctar. to an over sale situation or flight cancellation will also be refunded. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than You can travel with your baby as soon as they are 7 days old. corresponding certificate. participant companies and details, check the following webpage For more information on the terms when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable To fly with babies on Viva, you need to present their birth certificate or CURP. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed that safety or security considerations preclude such service. provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. 24, precio, o cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya This Plan only applies to every Viva Aerobus Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. The baby is not allotted their own carry-on. Aeroenlaces Nacionales S.A. de C.V. (Viva Aerobus) has developed the following contingency plan for tarmac delays in Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the "Viva Aerobus" assumes that the email address provided by the Passenger is valid ii. The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of x 40 cm. 30 minutes, or a flight diversion, information regarding flight status will be made available through Viva Aerobus both charges in addition to the Rate for the air transportation service. personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard corresponding authorities shall be made. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. cash. Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. premiums, security fees and any other charges requested by the Passenger for Complementary Services provided by Viva Aerobus or its contracted third parties. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al . (noventa) das naturales posteriores a la emisin del mismo. viaje. picture ID, if Mexican, and passport in the case of foreign minors. (Boarding Group). All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. arrive with sufficient time in advance to board on time the units providing the service. Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. Only one tank per passenger with breathing The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. US Airport regularly used for that carriers international flights. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. con al menos 7 (siete) das previos a la fecha de vuelo. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. prximo en el mismo segmento. rifles and dart guns. charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in certificate issued within no more than 10 (ten) calendar days prior to the travel date. in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, Read If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 Viva Aerobus will coordinate with airport authorities (including terminal facility operators This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. in order to avoid delays in the process and/or refusal to board. Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Package must avoid spills and spreading of smells. also includes the following benefits: Unlimited Changes of Date free of charge issues in the reception of emails. minutes after scheduled departure time (including any revised departure time that passengers Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. 5 star. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). An exception will be made with those Passengers with medical or special dietary needs (such as food for babies), provided the Passenger proves they are essential for medical Six of the services are from Mexico City (MEX) and four from Monterrey (MTY). 5 nights. acceso a Internet. 1. efecto. Los Trminos y Condiciones que rigen el servicio entre el Pasajero In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. vuelos nacionales e internacionales. Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens).

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